Privacy Policy

When you create an account or use our services, we may collect your name, email address, phone number, and vehicle information (make, model, and registration details).

We collect payment-related information such as UPI IDs, card details (processed securely through our payment partners), and transaction history. We do not store full card numbers on our servers.

We automatically collect information about your interactions with our app and website, including pages visited, features used, charging session details (duration, energy consumed, station used), and app performance data.

We collect device type, operating system, app version, unique device identifiers, and mobile network information to improve our services and troubleshoot issues.

We use the information we collect for the following purposes:

- To provide and maintain our EV charging services, including processing charging sessions and payments. - To create and manage your user account. - To communicate with you about your account, charging sessions, and service updates. - To improve our app, website, and charging infrastructure based on usage patterns. - To send you promotional communications (with your consent) about new stations, offers, and features. - To ensure the safety and security of our charging stations and users. - To comply with legal obligations and resolve disputes. - To analyse aggregate usage trends and optimise our network expansion.

Our app may request access to your device's location services to:

- Show nearby charging stations on the map. - Provide navigation and directions to selected stations. - Display real-time station availability based on your location. - Improve station placement decisions through anonymised, aggregated location data.

You can disable location services at any time through your device settings. However, some features like nearby station discovery may not function without location access.

All payment processing is handled through secure, PCI-DSS compliant payment gateways. We do not store your full credit/debit card numbers on our servers.

We retain transaction records including amounts, dates, station details, and payment method identifiers for accounting, dispute resolution, and regulatory compliance purposes. Payment data is encrypted both in transit and at rest.

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

- Payment Processors: To process your transactions securely. - Service Providers: With trusted vendors who assist us in operating our services (hosting, analytics, customer support), bound by confidentiality agreements. - Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, safety, or property of OnePlug, our users, or the public. - Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. - Aggregated Data: We may share anonymised, aggregated statistics (e.g., total sessions per city) that cannot identify individual users.

We implement industry-standard security measures to protect your personal information, including:

- SSL/TLS encryption for all data transmitted between your device and our servers. - Encrypted storage of sensitive data at rest. - Regular security audits and vulnerability assessments. - Access controls limiting employee access to personal data on a need-to-know basis. - Secure API authentication for all backend communications.

While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Our website uses cookies and similar tracking technologies to:

- Remember your preferences and settings (e.g., dark/light mode). - Understand how you interact with our website for improvement purposes. - Provide relevant content and features. - Analyse website traffic and performance.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

Our app and website integrate with the following third-party services:

Used for station mapping, navigation, and location-based services. Google Maps is subject to Google's Privacy Policy (https://policies.google.com/privacy).

Used for website and app analytics to understand user behaviour and improve our services. PostHog processes anonymised usage data. See PostHog's privacy policy at https://posthog.com/privacy.

Payment processing is handled by PCI-DSS compliant third-party payment providers. These providers have their own privacy policies governing the handling of your payment data.

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

You have the following rights regarding your personal data:

- Access: Request a copy of the personal data we hold about you. - Correction: Request correction of inaccurate or incomplete personal data. - Deletion: Request deletion of your personal data, subject to legal retention requirements. - Portability: Request your data in a structured, commonly used format. - Opt-out: Unsubscribe from marketing communications at any time. - Account Deletion: Request complete deletion of your account and associated data by contacting us.

To exercise any of these rights, please contact us at help@oneplugev.com. We will respond to your request within 30 days.

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

OnePlug EV (Addren Energy Pvt Ltd) 16 Cotton Mill Road, PN Road, Tirupur, Tamil Nadu 641601 Email: help@oneplugev.com Phone: +91-44-46272727

We take privacy concerns seriously and will investigate and address any complaints in a timely manner.